You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you would like to exchange your purchase, you must contact us within 7 days of receiving your order to let us know. You may return any full priced purchased items for a refund or alternatively an exchange. Sale items or items purchased during a promotion can be returned for an exchange or a credit note only. For purchases within Australia please contact us for a free return address. For ALL purchases outside of Australia, please note postage will be at your own cost, so please select your size carefully. Exchanges can also be handled by visiting one of our stores.